Seasonal Sr. Specialist Guest Relations
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeSenior
Salary18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–2 years
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceActive listening
Requirements
- Must reside in Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
- High school diploma or GED required.
- 1–2 years of previous customer service, guest relations, or similar experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong verbal and written communication skills, including active listening, negotiation, and decision-making abilities.
- Experience managing escalated customer concerns and finding effective resolutions.
- Strong problem-solving skills and ability to use multiple information sources to resolve inquiries.
- Comfortable working with multiple systems, technology platforms, and Microsoft Office applications.
- Ability to work independently in a remote environment while maintaining productivity and service standards.
- Access to a quiet, dedicated home workspace free from distractions.
- Reliable hardwired internet connection with minimum bandwidth requirements of 40 Mbps download and 5 Mbps upload.
- Ability to participate in video meetings, training sessions, and team interactions using company-provided equipment.
- Ability to safely lift and carry up to 25 pounds of equipment.
Responsibilities
- Provide exceptional customer support primarily through phone interactions, with additional assistance through chat and email channels as business needs require.
- Listen actively to customer concerns, identify needs, and provide thoughtful solutions that build trust and loyalty.
- Handle escalated customer issues by applying critical thinking, empathy, and problem-solving skills.
- Research customer situations using available resources, systems, and policies to deliver accurate resolutions.
- Document customer interactions thoroughly, including case details, trends, and relevant business insights.
- Collaborate with internal teams and business partners to resolve complex issues efficiently.
- Identify and communicate recurring customer trends, opportunities, and potential improvements to leadership.
- Manage sensitive customer situations that may require additional research, escalation, or partnership with other teams.
- Prepare professional written communications and ensure all customer interactions meet quality standards.
View Full Description & ApplyYou'll be redirected to the employer's site
