Head of Account Management
New
T
titc.ioFintech
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessAccount ManagementReportingCRM
Requirements
- Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth roles.
- Strong track record of managing and growing B2B client portfolios.
- Demonstrated experience leading and scaling high-performing teams.
- Hands-on experience working with CRM platforms, reporting tools, and pipeline management.
- Experience building or managing commercial incentive structures.
- Strong commercial acumen with the ability to drive revenue growth through relationship-led engagement.
Responsibilities
- Own and execute the national account management strategy across multiple client segments and regions.
- Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base.
- Monitor and optimize account performance against retention, engagement, and revenue targets.
- Own CRM discipline, pipeline visibility, and account data integrity across the function.
- Lead, mentor, and develop a national account management team while establishing clear KPIs.
- Partner closely with Product, Engineering, Support, and Operations teams to improve customer experience.
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