Client Support Specialist
New
T
TrueAccordFintech / Debt Resolution
USAFull-TimeEntry
Salary21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeGoogle WorkspaceData entryCRM
Requirements
- 1–3 years of administrative or client/customer service experience.
- High proficiency with Microsoft Office or Google Workspace (especially spreadsheets).
- Strong organizational habits and attention to detail.
- Excellent verbal and written communication skills.
- Ability to maintain consistency and focus under pressure.
- Comfortable with computer systems and quick to learn new software or processes.
- Ability to maintain a reliable internet connection and professional home work environment.
- Ability to protect confidential company and customer information.
- Familiarity with CRM tools is preferred.
- Experience in collections, fintech, or financial services is highly beneficial.
Responsibilities
- Act as a primary point of contact for client inquiries via email and phone.
- Manage daily intake processes, including running new business scrubs and executing strict data validation.
- Handle precise file operations, including retrieval, scanning, printing, and importing/exporting critical data.
- Keep CRM and internal tracking systems up to date.
- Support front-line collection staff by handling settlement offers, relaying instructions, and logging account notations.
- Prepare routine deliverables such as status updates and audit reports.
- Maintain strict adherence to FDCPA and other industry regulations.
- Assist the Client Services Manager with internal projects, client onboarding, and skip-tracing activities.
View Full Description & ApplyYou'll be redirected to the employer's site
