Bilingual Customer Support Specialist (English-Spanish)

New

Mira StaffingCustomer Service

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Bilingual fluency in English and Spanish (both written and spoken).
Excellent clear, engaging, and persuasive verbal communication skills.
Strong sales ability, including experience making pitches, overcoming objections, and closing deals.
Customer service expertise with emphasis on patience, active listening, and problem-solving.
Organizational skills to manage schedules and update databases efficiently.
Technical proficiency with Microsoft Office, Google Suite, and CRM or scheduling software.
Ability to work in a target-driven sales environment.
Stable wired internet connection with at least 100 Mbps speed.
Dedicated, quiet workspace with a noise-canceling headset.
Compliance with hardware requirements: Intel i5 processor, 8GB RAM, and Windows 10 or higher.
Proven access to backup internet and power supply for at least 8 hours.

Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services.
Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages.
Explain service features and benefits clearly, addressing customer concerns and objections effectively.
Use scheduling software to book home inspections and pest control services efficiently.
Contact Realtors and clients to confirm property access and verify appointment details.
Utilize Google Maps to determine service areas and assess driving distances.
Maintain and update customer databases with accurate and timely information.
Follow up with interested customers to secure sales or finalize appointments.

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