iRobot Support Specialist (German Speaking)
New
M
Mercier ConsultancyConsumer Electronics
Germany. Austria. Switzerland. Athens, Attica, Greece. Lisbon, Lisbon, Portugal. BulgariaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Fluency in German (spoken and written).
- Good command of English (minimum B2 level).
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Comfortable working with computers and multiple software applications.
- Interest in consumer electronics, smart home devices, and technology.
- Ability to explain technical information clearly to customers.
- Previous experience in customer support, technical support, consumer electronics, or call centers is an advantage.
Responsibilities
- Assist customers with inquiries regarding smart home devices.
- Provide troubleshooting support for technical and account-related issues.
- Manage customer interactions via phone, email, and chat.
- Explain technical information clearly to customers with varying technical knowledge.
- Provide guidance on device setup and product features.
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