Czech speaking Player Support Specialist
New
M
Mercier Consultancy GroupGaming
Bulgaria. Sofia, Sofia City Province, Bulgaria. Czechia. Brno-Tuřany, South Moravian Region, Czechia. Brněnec, Pardubice Region, Czechia. SlovakiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Czech, English
- Required Skills
- Problem SolvingTechnical supportCRMCustomer support
Requirements
- Native or fluent Czech language skills.
- Good command of English (written and spoken).
- Excellent communication and interpersonal skills.
- Passion for gaming and online entertainment.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, customer-focused environment.
- Previous customer service or technical support experience is an advantage but not required.
- Comfortable using multiple computer applications simultaneously.
Responsibilities
- Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
- Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
- Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
- Escalate complex issues to the appropriate internal teams when necessary.
- Accurately document customer interactions using CRM and ticketing systems.
- Stay up to date with game updates, promotions, and platform policies.
- Deliver an outstanding player experience that reflects the client's commitment to excellence.
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