Croatian Speaking Tech Support Representative
New
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Mercier Consultancy GroupTechnical Support
Bulgaria. Sofia, Sofia City Province, Bulgaria. Croatia. Slovenia. Split, Split-Dalmatia County, Croatia. Zagreb, Grad Zagreb, CroatiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Croatian, English
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Native or fluent Croatian language skills.
- Good command of English (written and spoken).
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Interest in technology and willingness to learn new systems and products.
- Previous experience in technical support, IT, or customer service is an advantage but not required.
- Comfortable working with multiple computer applications simultaneously.
Responsibilities
- Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat.
- Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries.
- Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience.
- Escalate complex technical cases to specialised teams when required.
- Accurately document customer interactions using CRM and ticketing systems.
- Stay up to date with product knowledge, software updates, and internal procedures.
- Meet individual and team performance targets while maintaining high customer satisfaction.
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