Seasonal Customer Service Representative
New
T
Tires EasyE-commerce, Automotive
Must be based in the Philippines., 5am-5pm Pacific Standard TimeContractMiddle
SalaryAt least 37,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle Workspace
Requirements
- Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls.
- Strong spoken and written English communication skills.
- High School Diploma or equivalent.
- Must be based in the Philippines.
- Available for a 5-day work week (Monday-Saturday) during the hours of 5am-5pm Pacific Standard Time.
- High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord and backup internet source.
- Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office.
- Ability to work independently as an individual contractor.
- Positive, proactive, and collaborative mindset.
Responsibilities
- Manage a high volume of inbound calls as the primary voice of the company for up to 8 hours daily.
- Provide solution-oriented guidance on products, pricing, and website navigation.
- Manage the full order lifecycle including order creation, tracking, returns, and warranties.
- Resolve customer cases timely within the ticketing system.
- Meet and exceed key performance indicators (KPIs) while maintaining high reliability.
- Adapt to new processes, tools, and shifting priorities to support company scaling.
- Contribute to continuous improvement by suggesting updates to FAQs and internal workflows.
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