Seasonal Customer Service Representative
T
Tires EasyE-commerce, Automotive
Must be based in the Philippines., 5am-5pm Pacific Standard Time (Monday-Saturday)ContractMiddle
SalaryAt least 37,000 PHP per month
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Job Details
- Languages
- English proficiency - strong spoken and written communication skills are required
- Experience
- Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment
- Required Skills
- Microsoft OfficeCustomer serviceGoogle Workspace
Requirements
- Must be based in the Philippines.
- Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls.
- Strong English spoken and written communication skills.
- High School Diploma or equivalent.
- High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord.
- Reliable backup internet source.
- Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office.
- Available during business hours, 5 days per week from Monday-Saturday between 5am-5pm PST.
- Positive, proactive, and collaborative team player.
Responsibilities
- Serve as the primary voice of the company, managing a high volume of inbound calls up to 8 hours daily.
- Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
- Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
- Drive timely resolution for all assigned cases within the ticketing system.
- Maintain high reliability and accountability for meeting KPIs.
- Adapt quickly to new processes, tools, and shifting priorities.
- Participate in continuous improvement by suggesting updates to FAQs and workflows.
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