Customer Service Manager
New
C
CrewBloomCustomer Success
Philippines. Pakistan. India. South Africa, Monday 9:30 AM EST and Thursday 11:00 AM ESTPart-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years in customer service; preferred 3 years in sales.
- Required Skills
- Customer serviceTime ManagementCRM
Requirements
- Minimum 3 years in customer service; preferred 3 years in sales.
- Exceptional writing and verbal communication skills.
- Proficiency with CRM systems, Zoom, calendar bookings, and spreadsheets.
- Ability to work 20-25 hours per week with a flexible schedule including evenings and weekends.
- Available for mandatory meetings: Mondays at 9:30 AM EST and Thursdays at 11 AM EST.
- Primary internet connection (15 Mbps) and backup connection (10 Mbps) capable of supporting work during power outages.
- Primary and backup hardware meeting specific processor and RAM requirements.
- Reliable home office setup including noise-canceling USB headset, webcam, and smartphone.
- Excellent interpersonal skills and ability to thrive in high-stress situations.
- Positive, professional attitude with a belief in self-improvement.
Responsibilities
- Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives.
- Host weekly group calls and live sessions, providing support and guidance.
- Respond to chats and engage with the community in the client’s Facebook Group.
- Participate in Monday morning meetings and other scheduled sessions.
- Handle various administrative tasks as needed, including managing CRM updates and communications.
- Maintain a professional appearance for live calls and interactions.
- Assist with client onboarding and ensure a positive experience with the program.
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