AI Delivery & Support Specialist
New
N
NtivaManaged Services
United StatesFull-TimeMiddle
Salary70,000 - 85,000 USD per year
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Job Details
- Required Skills
- SharePointRESTful APIsPrompt EngineeringLLM
Requirements
- Hands-on Microsoft 365 administration experience (Entra ID, Purview, Teams, SharePoint).
- Working knowledge of Claude or comparable LLM tooling, including prompt design.
- Solid security and compliance awareness and secure-configuration practices.
- Technical configuration skills involving APIs, integrations, SSO, and data-access scoping.
- Proven experience with service-delivery fundamentals, including SLAs and ticket management.
- Strong client-facing skills including discovery facilitation, relationship management, and reporting.
- Project or engagement management ability with strong documentation discipline.
- Ability to travel if the need arises, though such travel is infrequent.
Responsibilities
- Lead discovery sessions to assess client Microsoft 365 environments, security requirements, and use cases.
- Configure and deploy Claude securely within client tenants, managing identity/SSO and data access scopes.
- Deploy, tailor, and create custom AI skills and parameters to meet specific client needs.
- Establish AI governance frameworks, including access controls, guardrails, and compliance alignment (SOC 2, HIPAA, GDPR).
- Own intake, triage, and resolution of client support requests while managing SLAs.
- Monitor usage and performance, perform health checks, and manage version upgrades and updates.
- Provide client documentation, training materials, and ongoing usage/value reporting.
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