Technical Support Agent
G
Genfinity Philippines, Inc.Security Systems
Philippines, Evening and Weekend availability is requiredFull-TimeMiddle
SalaryEarn up to ₱65,000
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Job Details
- Experience
- 3+ years
- Required Skills
- LinuxHubSpotNetworkingTechnical support
Requirements
- 3+ years of technical support experience.
- 3 years of experience in help desk or technical support roles.
- 1 year of experience with Power Over Ethernet (POE).
- Experience with remote troubleshooting.
- Experience with HubSpot or similar CRM software.
- Availability to work evenings and weekends.
- Preferred: 3+ years of experience with advanced networking concepts (IPv4, IPv6, WiFi 2.4ghz and 5GHz, VPN, POE).
- Preferred: Experience with Linux-based operating systems.
Responsibilities
- Handle customer technical support cases through telephone, webchat, and email submission.
- Evaluate networking and security systems by assessing hardware compatibility with existing programs.
- Troubleshoot networks, switches, routers, and network performance issues.
- Maintain client confidentiality and trust.
- Update CRM tickets and manage escalations to the engineering team.
- Perform account maintenance for Deep Sentinel customers, including scheduled health checks and relationship management.
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