Strategic Account Manager
New
F
FortifyInsurance Services
Portsmouth, New Hampshire, United StatesFull-TimeMiddle
SalaryCompetitive executive compensation with performance incentives
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Job Details
- Experience
- 3–7 years
- Required Skills
- Project ManagementBusiness DevelopmentAccount ManagementRelationship managementCRMCustomer Success
Requirements
- 3–7 years of experience in B2B sales, account management, or customer success.
- Background in insurance services, property restoration, P&C claims, TPAs, or managed repair programs preferred.
- Proven track record of managing accounts and achieving growth targets.
- Demonstrated experience with strategic relationship management and tactical execution.
- Strong customer service orientation with meticulous attention to detail.
- Excellent communication and relationship-building skills.
- Self-directed work style with clear accountability for results.
- Bachelor's degree in Business, Marketing, or a related field preferred.
- Proficiency in CRM platforms for pipeline management.
- Ability to work effectively across functional levels and departments.
Responsibilities
- Manage a portfolio of national carrier and TPA relationships, serving as the primary contact.
- Build relationships with stakeholders ranging from operational coordinators to program decision-makers.
- Conduct regular business reviews to demonstrate value and identify growth opportunities.
- Lead program onboarding for new partners to ensure smooth implementation.
- Prospect and pursue new national carrier and TPA relationships, dedicating 25–50% of time to new business development.
- Coordinate with internal operations and regional teams to deliver on service commitments.
- Maintain accurate pipeline records and forecasting in CRM.
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