Service Specialist, Digital Banking
New
F
ForbrightConsumer Banking
Remote, Monday – Friday (excluding federal holidays) 8 a.m. - 8 p.m. ESTFull-TimeMiddle
Salary52,000 - 55,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years of customer service experience required
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeCritical thinkingData entryPowerPoint
Requirements
- High School Diploma or GED required.
- Minimum of 2 years of customer service experience required.
- Previous experience in a Customer Service Representative role preferred.
- Knowledge of financial institutions.
- Proficiency with Microsoft Office tools including Outlook, Word, PowerPoint, and Excel.
- Strong data entry skills.
- Experience in the use of general math and ten-key.
- Ability to work under pressure and diffuse highly charged situations.
- Strong analytical, organizational, and time management skills.
- Ability to work independently and collaboratively.
Responsibilities
- Handle inbound and outbound customer calls, secure messages, and emails in a fast-paced contact center.
- Identify customer needs and provide solutions using critical thinking and effective communication.
- Educate customers on Forbright digital tools to improve user experience.
- Process Reg E claims in accordance with Federal Guidelines.
- Support fraud analysts by gathering information and logging findings.
- Assist in training new and existing employees in coordination with management and the Training Department.
View Full Description & ApplyYou'll be redirected to the employer's site
