Customer Service Specialist - 2nd Shift
New
Q
QVC GroupRetail
Job seekers must reside in Texas or an approved QVC state to be consideredFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 12 months or more of customer service experience
- Required Skills
- Customer service
Requirements
- 12 months or more of customer service experience.
- Ability to work in a virtual environment.
- Proven ability to navigate multiple systems and screens simultaneously.
- Provide a distraction-free work-from-home environment.
- Provide own Microsoft 11 computer and additional required equipment meeting QVC standards.
- Ability to troubleshoot personal technical problems with IT support.
- Availability to work weekends, holidays, and additional hours as required.
- Ability to communicate effectively with a variety of styles.
Responsibilities
- Manage a high volume of inbound customer inquiries.
- Promote and offer additional products during customer interactions.
- Assist customers by personalizing the experience, solving problems, and de-escalating unique situations.
- Confirm refunds, process payments, and place orders for customers.
- Analyze account data to resolve caller inquiries.
- Maintain a set full-time work schedule including weekend days.
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