Virtual Assistant
V
Virtual Staff 365Dental Administration
Philippines, Australian Eastern Standard Time (AEST) business hoursPart-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceSlackData entry
Requirements
- Proven experience in virtual administrative or customer service roles.
- Previous experience handling high-volume inbound and outbound telephone calls.
- Background in managing accounts, accounts receivable, and payment follow-ups.
- Strong English communication skills, both written and verbal.
- High attention to detail.
- Excellent team collaboration abilities.
- Self-motivated and able to work independently in a remote environment.
- Experience in medical, dental, or orthodontic administration is a plus.
- Familiarity with practice management systems like Dolphin is preferred.
- Experience with tools like Ontraport, Slack, MS Teams, and AI platforms like ChatGPT is preferred.
Responsibilities
- Manage inbound patient calls, return missed calls, and handle call overflow.
- Perform outbound pre-treatment and follow-up calls to schedule appointments.
- Respond to routine patient inquiries via phone and email.
- Confirm, book, and reschedule patient appointments and follow up on unconfirmed appointments.
- Manage accounts receivable, contact patients regarding overdue accounts, and collect payments.
- Process payments and maintain accurate financial records.
- Upload and manage patient records, X-rays, and consent forms in the practice management system.
- Create and schedule social media content for the practice.
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