Customer Success Manager - OEM

DomainToolsCybersecurity

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3+ years
Required Skills: CybersecuritySalesforceRESTful APIsJSONCustomer SuccessAccount Management

3+ years of experience in technical Account Management, Customer Success, or Integration Management.
Experience working with OEM, embedded software, API-first, or strategic technology partnerships.
Direct experience with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers.
Strong technical acumen regarding REST APIs, JSON/XML data feeds, and threat intelligence integration.
Understanding of developer-facing workflows and technical integrations.
Proven track record of managing commercial renewal portfolios and driving expansion in usage-based environments.
Ability to conduct both technical and commercial conversations with architects, product managers, and executives.
Analytical capability to track consumption telemetry, platform health, and account risk.
Proficiency with Salesforce and Gainsight.
Willingness to travel to strategic partner sites and industry events.

Manage the transition from Account Executives, leading technical discovery for API and data feed alignment.
Facilitate technical onboarding, data ingestion, and API activation with partner engineering and product teams.
Cultivate multi-threaded relationships across OEM partner functions including Product, Engineering, and Business Development.
Conduct Quarterly Business Reviews to track API consumption metrics and align product roadmaps.
Manage renewal portfolios and identify expansion opportunities through monitoring usage and license scope.
Analyze API performance and telemetry to mitigate integration risks and churn.
Lead technical escalations and guide partners through API deprecations and migration paths.

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