Customer Success Specialist
New
S
Semios GroupAgricultural Technology
California, United States. Fresno, California, United States. Bakersfield, California, United States. Sacramento, California, United StatesFull-TimeMiddle
Salary27 - 31 USD per hour
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Job Details
- Languages
- Spanish (fluency is a nice-to-have)
- Experience
- 2 + years
- Required Skills
- Account ManagementTechnical supportCRMData management
Requirements
- 2+ years of professional experience in customer onboarding, implementation, adoption, and technical support.
- Highly tech-savvy with the ability to learn and adapt to new technologies and tools.
- Familiarity with software applications and data management.
- Ability to prioritize and manage multiple customers and products simultaneously.
- Superb listening and presentation skills.
- Strong initiative and orientation towards continuous improvement.
- Valid driver's license and ability to commute when necessary.
- Degree or diploma in business or a related field (preferred).
- Direct experience in Agriculture (nice to have).
- Fluency in Spanish (nice to have).
Responsibilities
- Conduct pre-sale activities including account creation, quoting, and sales order processing.
- Execute customer contract renewals and manage associated documentation.
- Update and maintain internal CRM systems for an assigned territory.
- Perform customer onboarding sessions virtually and in person.
- Provide technical support via phone, email, and in-app chat.
- Represent the company at trade shows and industry events.
- Document product feedback and customer suggestions for internal teams.
- Collaborate with Territory Managers to enable their sales and service focus.
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