Customer Success Specialist
New
W
WarrCloudAutomotive Software
United StatesFull-TimeMiddle
SalaryCompetitive salary + bonus
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementData AnalysisSalesforceMicrosoft ExcelAccount ManagementCRMFinancial analysisCustomer Success
Requirements
- 2+ years in customer success or account management, ideally in the automotive industry.
- Proficiency in Microsoft Office and Google products (Excel, Word, PowerPoint, Drive).
- Experience using CRM/Project Management tools such as Salesforce and Insightly.
- Ability to analyze RO-level data to identify trends, revenue loss, or inefficiencies.
- Strong communication, interpersonal, and problem-solving skills.
- High attention to detail and strong organizational habits.
- Ability to work full-time during standard business hours with flexibility for time-sensitive needs.
- Collaborative mindset with the ability to influence without direct authority.
- Ability to multitask in a fast-paced environment with competing priorities.
- Experience with financial analysis or data interpretation regarding warranty claims or profit recovery is a plus.
Responsibilities
- Lead scheduled dealer meetings to ensure action items are met and maintain engagement.
- Guide customers through onboarding and ongoing support to foster loyalty and reduce churn.
- Analyze dealership warranty schedules and operational data to advise on best practices.
- Act as a liaison between customers and internal teams to communicate needs and drive product improvements.
- Serve as a primary point of contact for dealership escalations and cross-departmental challenges.
- Prepare internal summaries and status reports outlining account performance.
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