Customer Success Specialist
New
F
Forge TrustFinancial Services
This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota., 10:30 am to 7:00 pm CSTFull-TimeMiddle
Salary$20 hr. + based on experience.
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Job Details
- Experience
- 2 years of customer service experience
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsTime ManagementCustomer Success
Requirements
- High school diploma or equivalent (bachelor's degree preferred).
- Minimum of 2 years of customer service or customer success experience.
- Strong verbal and written communication skills with excellent phone etiquette.
- Proven ability to solve complex problems from start to finish.
- Familiarity with Microsoft Office.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong organizational skills.
- Capacity for independent thinking when working with customers and team members.
- Ability to operate a computer for 8 hours per day.
- Ability to give and receive detailed information through verbal and written communication.
Responsibilities
- Serve as the first point of contact and voice of the customer for all interactions.
- Manage client inquiries via chat, phone, and email to listen, teach, and problem-solve.
- Provide proactive recommendations and educate clients on product features and benefits.
- Guide customers through inquiries from initial contact to final resolution.
- Collaborate with internal teams to drive customer satisfaction and retention.
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