Customer Success Specialist

New

RDAI LabsEducation Technology

Fort Lauderdale, Florida, United StatesFull-TimeMiddle

SalaryCompetitive base salary + performance incentives

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Job Details

Experience: 3–6 years
Required Skills: RESTful APIsTechnical supportCustomer SuccessSaaSZendeskGenerative AI

Bachelor's degree or equivalent experience.
3–6 years of experience in customer success or support in a SaaS environment.
Experience in product support, technical customer care, or EdTech platform support/implementation.
Strong written communication skills with the ability to explain software to non-technical users.
Demonstrated ability to troubleshoot product issues and guide users through solutions.
Experience using SaaS platforms and help desk tools.
Strong organizational skills with the ability to manage multiple issues simultaneously.
Customer-first mindset and commitment to high-quality user experiences.
Experience working in or supporting the education sector (K-12).
Familiarity with AI tools or generative AI applications.
Experience with ticketing platforms such as Zendesk, Intercom, or Help Scout.
Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows.
Ability to create help center documentation and clearly document technical issues.

Own the customer journey post-sale, including onboarding, product adoption, and ongoing support.
Work directly with teachers, school leaders, and district technology teams to ensure value realization from the Ethos Intelligence platform.
Serve as the primary bridge between customers and the Product and Engineering teams.
Proactively build relationships with users to foster customer success.
Solve problems and provide technical support to users.
Improve support resources and help center documentation.
Translate customer feedback into actionable insights to shape future product development.

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