Customer Success Manager, Small Business | ANZ
New
H
HubSpotCRM software
This role is open to remote workers based anywhere in AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementCRMCustomer SuccessSaaS
Requirements
- Experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success environment.
- Proficiency in adopting new technologies, specifically AI tools and predictive insights, to scale impact.
- Excellent communication skills with the ability to engage clearly, confidently, and empathetically in phone, written, and in-person settings.
- Strong business acumen, including the ability to link software solutions to customer outcomes and ROI.
- Highly organized with strong attention to detail.
- Proactive approach to prioritizing effectively across a diverse portfolio of customers.
- Resilient, adaptable, and motivated to thrive in a fast-paced environment.
Responsibilities
- Ensure customer growth, delight, and retention for complex accounts requiring high-touch service.
- Build and foster relationships with key decision makers and stakeholders across customer teams.
- Engage customers in strategic conversations to maximize their ROI and platform investment.
- Define success for customers and produce detailed roadmaps and plans to achieve those outcomes.
- Monitor customer health, develop risk mitigation plans, and identify opportunities for product expansion.
- Collaborate with internal teams and executive leadership to ensure successful adoption and renewals.
- Resolve customer inquiries by aligning them with appropriate internal resources.
- Manage renewal forecasting and accountability for assigned customer base.
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