Sales Operations & Coaching Manager
H
Hire HangarBPO Sales
South Africa - Cape Town, Cuba - Havana, Chile - Santiago, Nigeria - Lagos, Ghana - Accra, South Africa - Johannesburg, Columbia - Bogotá, Belize - Belize City, Columbia - Medellín, Peru - Lima, Kenya - Nairobi, Brazil - São Paulo, Argentina - Buenos Aires, Ethiopia - Addis Ababa, Panama - Panama City, Brazil - Rio de Janeiro, Mexico - Mexico City, US HoursContractManager
Salary$2K – $3K per month • Offers Commission
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Job Details
- Languages
- American accent
- Experience
- 4+ years
- Required Skills
- ReportingCRM
Requirements
- 4+ years of senior BPO sales management experience
- Strong operational background — reporting, process design, performance tracking
- Must have worked remotely with US-based companies (non-negotiable)
- American accent and polished communication skills (non-negotiable)
- Proven ability to manage up — framing asks and updates in terms of business impact
- Comfortable with direct, sometimes difficult performance conversations
Responsibilities
- Own the full performance cycle — from onboarding and coaching to PIPs and managing out
- Build and iterate on sales playbooks that balance structure with rep judgment
- Track and analyze team metrics to identify systemic versus individual performance issues
- Manage day-to-day operations including CRM, reporting, and process optimization
- Proactively communicate updates, blockers, and business cases to leadership
- Drive a culture of accountability, quality, and continuous improvement
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