Member Engagement Specialist
T
Tuesday HealthPalliative Care
Remote (must be located in EST), ESTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- Minimum of three (3) years of experience
- Required Skills
- Customer serviceCRM
Requirements
- Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare.
- Highly organized, detail-oriented, and self-driven with the ability to work independently.
- Demonstrated ability working in a matrixed environment.
- Ability to communicate effectively and persuasively.
- Exceptional verbal communication and effective presentation skills.
- Discretion and adherence to upholding patient information.
- Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred.
- Bi-lingual, Spanish preferred.
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
- Effectively communicate Tuesday Health services, overcome objections, and answer questions.
- Connect members to services available to meet their needs during the initial outreach.
- Provide ongoing telephonic customer service to members and their caregivers.
- Initiate creative strategies to facilitate member contact.
- Maintain performance accountability around member enrollment and participation and achieve performance targets.
- Adhere to Tuesday Health information security and privacy requirements.
- Leverage reporting and dashboards to prioritize outreach to members.
View Full Description & ApplyYou'll be redirected to the employer's site
