New Member Specialist
New
C
CopilotIQ + BiofourmisHealth Tech
RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience preferred
- Required Skills
- Customer serviceCRM
Requirements
- High school diploma or equivalent
- 2+ years of experience in outbound calling, inside sales, call center, customer service, patient outreach, member engagement, or enrollment support preferred
- Proven ability to work in a high-volume outbound call environment
- Comfortable making 150 calls per day in a structured performance-based role
- Strong ability to follow tactical word tracks and approved messaging
- Excellent communication skills with the ability to sound clear, confident, and professional on the phone
- Ability to overcome objections and keep conversations moving toward enrollment
- Strong attention to detail and accurate documentation skills
- Comfortable working in a metric-driven role with daily activity and conversion goals
- Ability to work independently in a remote environment with strong personal accountability
- Experience in healthcare, health plans, chronic care, remote patient monitoring, or member enrollment is a plus
- Familiarity with CRM, dialer, or outreach platforms is a plus
Responsibilities
- Make a high volume of outbound calls each day to eligible members for chronic care program enrollment
- Consistently complete 150 calls per day
- Achieve a target of 6 or more new enrolled members per day
- Use approved word tracks and compliant outreach language to explain the program and guide members through next steps
- Build trust quickly with members while keeping calls focused, efficient, and enrollment-oriented
- Clearly explain program benefits, including support from home, connected devices, and nurse-led care
- Handle member questions and common objections with confidence and professionalism
- Accurately document call outcomes, dispositions, and enrollment activity in company systems
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