- Manage Concierge Referrals by understanding member preferences and finding high-quality providers.
- Coordinate with the scheduling team to book appointments and support members through their healthcare journey.
- Balance velocity and quality performance targets while maintaining service level agreements.
- Perform accurate data collection from provider offices regarding availability, insurance, and medical focus.
- Collaborate with Records, Clinical, and Quality teams to facilitate seamless member care.
- Assist in collecting and forwarding medical records to new providers.
- Identify opportunities for continuous improvement to enhance member experience and operational efficiency.
Problem SolvingData entryCRM+1 more