- Complete all tasks associated with Concierge Referrals, including understanding member preferences and presenting high-quality providers.
- Coordinate with the scheduling team to book appointments and support members through their health care journey.
- Balance velocity and quality performance targets while meeting or exceeding service level agreements.
- Gather accurate data from provider offices regarding patient availability, insurance contracts, and conditions treated.
- Collaborate with Member Care, Records, Clinical, and Quality teams to support member needs.
- Assist members in collecting and forwarding medical records to new providers.
- Identify opportunities for continuous improvement to enhance customer experience and operational efficiency.
- Communicate additional member benefits and facilitate connections to appropriate departments.
Problem SolvingData entryCRM