Member Engagement Specialist
New
H
Healthmap SolutionsHealth management
100% remote for candidates that are located in the Mountain or Pacific time zones, Mountain or Pacific time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual English/Spanish preferred
- Experience
- 2 years of experience
- Required Skills
- Customer serviceNegotiationCRM
Requirements
- High school diploma or equivalent required (college coursework or degree preferred).
- Minimum of 2 years of experience in sales, customer service, or a related field.
- Preferred experience in healthcare, wellness, or population health management.
- Preferred experience using Customer Relationship Management (CRM) tools and contact center software.
- Exceptional verbal and written communication skills.
- Strong persuasive and negotiation abilities.
- Ability to work in a HIPAA-compliant remote setting.
- Willingness to work evenings, weekends, or adjusted schedules as needed.
- Bilingual English/Spanish fluency is preferred.
Responsibilities
- Proactively contact potential members through various communication channels to explain program benefits and encourage enrollment.
- Build rapport and trust with members through active listening, empathy, and tailored communication.
- Consistently achieve engagement targets by educating members, addressing concerns, and demonstrating program value.
- Present a positive, professional, and engaging approach to all prospective members and internal stakeholders.
- Follow federal, state, and local regulations such as HIPAA, security, and privacy guidelines when handling protected health information.
- Collaborate with internal teams to share feedback and continuously improve outreach strategies.
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