Family Coordinator
M
MeadowEnd-of-life care
Philippines, 8 a.m. - 4:30 pm PTFull-TimeMiddle
Salary$5.00 – $7.80 per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- HubSpotGoogle WorkspaceSlackCustomer support
Requirements
- 2+ years of experience in customer-facing, operations, or hospitality roles.
- Strong written and spoken English.
- Clear, calm communicator able to build trust over phone, email, or text.
- Strong multitasking ability while maintaining accuracy and attention to detail.
- Accountable and proactive work style with ownership of tasks.
- Ability to work US Day Shift: 8 a.m. - 4:30 pm PT.
- Home setup that meets technical requirements.
- Experience in environments where empathy and execution are both prioritized (preferred).
- Spanish fluency (bonus).
Responsibilities
- Manage a dedicated book of cases from intake through final resolution.
- Support families via phone, text, and email with empathy, clarity, and professionalism.
- Guide families through each step of the process while building trust and rapport.
- Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
- Collaborate with teammates to support the broader case load and maintain continuity of care.
- Assist with team coverage, escalations, and urgent case needs as volumes shift.
- Partner with internal teams and external vendors to keep cases moving efficiently.
- Maintain accurate documentation, update systems promptly, and proactively flag issues.
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