Strategic Partner Manager II
New
D
DoorDash, Inc.Technology, Logistics
Within the United StatesFull-TimeMiddle
SalaryThe total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $102,000 — $150,000 USD
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Data AnalysisSalesforceTableauAccount ManagementCustomer Success
Requirements
- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
- Proven track record of driving measurable growth and retention across a book of business.
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
- Advanced analytical skills including maintaining complex spreadsheets and performing data analysis.
- Proficiency with tools such as Salesforce, Outreach, Tableau, or Sigma.
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces.
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations.
- Collaborative mindset with experience serving as a trusted partner and informal mentor.
Responsibilities
- Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction.
- Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success.
- Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve.
- Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance.
- Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception.
- Partner with Product, Operations, Sales, and other teams to drive action and outcomes.
- Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives.
- Share best practices, provide feedback on negotiation strategy, and support the development of Partner Managers.
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