Embroidery & Digitization Quality Lead

FYULTextile, E-commerce

Bulgaria, Czechia, Germany, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, United KingdomFull-TimeSenior

Salary not disclosed

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Job Details

Strong stakeholder management skills to align internal and external priorities.
Hands-on digitization expertise with professional software such as Wilcom, Pulse, or Hatch.
Deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements.
Proven experience writing or owning digitization standards, quality acceptance criteria, or partner briefs.
Experience engaging with partners on quality assessment, standards enforcement, and performance improvement.
Demonstrated ability to build QA scorecards, audit frameworks, and defect tracking systems.
Proficiency in reading performance dashboards and using data to drive decision-making.
Excellent written and spoken English.
Experience working across international production networks.
Ability to travel to production sites.

Define, own, and raise quality standards and acceptance criteria for digitization output across in-house and outsourced production partners.
Engage with digitization partners to assess output, conduct capability reviews, and drive performance improvement.
Monitor embroidery production quality outcomes at internal and partner facilities.
Build and own a quality measurement framework including KPIs and metrics for EMB and digitization quality.
Create digitization guidelines, SOPs, and technical briefs for internal teams and partners.
Identify and drive improvements for merchant and customer embroidery engagement through design tool guidance and pre-submission quality checks.
Collaborate with Operations, Merchant Success, and Product/Tech teams to embed quality standards into processes.

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