Sr. Customer Success Manager
New
P
PointClickCareHealthcare SaaS
CanadaFull-TimeSenior
Salary$112,000 - $125,000 a year
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in a Healthcare Sales, Account Management, or Customer Success Management role.
- Strong background in managing a book of business, primarily focused on enterprise customers.
- Proven track record of sustaining and growing business relationships.
- Commitment to working with teammates to impact acute and long-term post-acute care markets.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Proficiency in using a CRM tool (Salesforce and/or Gainsight).
- Proven proficiency in data analysis, including interpreting and translating results.
- Strong written, oral, and presentation communication skills.
- Ability to work independently in a remote environment.
- Ability to travel to various client locations as required.
Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships while driving business alignment.
- Act as a trusted advisor and business partner to customer executive leadership.
- Demonstrate cross-functional collaboration with internal account teams.
- Leverage company customer success methodology to provide a prescriptive relationship management experience.
- Anticipate customer challenges and provide proactive solutions.
- Develop early warning and turnaround strategies to mitigate churn and manage customer health.
- Serve as a point of escalation to manage customer expectations and execute save plans for at-risk accounts.
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