Customer Success Manager
New
C
CertnBackground Screening
Location: CanadaFull-TimeMiddle
Salary$52,880 - $66,100; $52,880 – $66,100 • +2,00 options
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Job Details
- Required Skills
- Account ManagementCustomer SuccessSaaSHubSpot
Requirements
- Proven success in customer success, account management, or a related field.
- Showcased effectiveness in strategic account management.
- Adept analytical and problem-solving skills.
- Effective communication and presentation abilities.
- Experience advocating for customers at an executive level within the organization.
- Demonstrated ability to collaborate effectively with various departments.
- Demonstrated success in driving customer growth through expansion initiatives.
- Working experience with SaaS products (preferred).
- Working experience with the background check industry (preferred).
- Certifications in customer success or customer support (preferred).
- College or university degree or equivalent work experience.
- Occasional travel to meet with clients.
Responsibilities
- Develop and execute account plans to ensure customer success and identify growth opportunities.
- Own customer onboarding, ramp, and full life cycle achievement including contract renewal.
- Find upsell, cross sell, and expansion opportunities and win additional business.
- Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.
- Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
- Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers.
- Conduct an average of 5-8 proactive meetings per week with your book of business.
- Document and utilize Hubspot to track customer interactions.
- Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis.
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