Manager, Customer Success
New
P
PositData Science Software
This hiring range assumes that the job will be performed in the United States.Full-TimeManager
Salary$137,000 — $180,813 USD; includes base salary and commission with an 80/20 pay mix.
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Job Details
- Required Skills
- Data scienceAccount ManagementCross-functional collaborationProcess improvementCustomer Success
Requirements
- Significant experience in Customer Success, Account Management, or post-sales software roles.
- Proven experience leading enterprise teams, ideally with technical customers.
- Coaching-first mindset with a record of developing high-performing teams.
- Strong operational skills for building and refining playbooks, reporting, and workflows.
- Strategic prioritization skills to focus efforts for maximum impact.
- Ability to serve as a trusted advisor and manage complex escalations.
- Experience working with AI tools and driving AI process improvements.
- Comfort working in a fast-moving, remote, distributed team environment.
- Strong communication and cross-functional collaboration skills.
- Ability to thrive in ambiguous environments.
Responsibilities
- Lead, mentor, and inspire a team of Customer Success Managers through structured coaching and ongoing development.
- Establish clear expectations and KPIs for retention, expansion, customer health, and strategic impact.
- Serve as a trusted advisor and escalation point for key enterprise accounts.
- Build strong partnerships with Sales, Product, Engineering, and Support to align on goals and resolve risks.
- Design and evolve scalable playbooks, engagement models, and reporting systems across the customer lifecycle.
- Support high-stakes accounts and model best practices while empowering team leadership.
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