Customer Success Manager
New
H
HealthJoyHealthtech, Benefits
Chicago, RemoteFull-TimeMiddle
Salary$100,000 - 110,000 Annually
Apply NowOpens the employer's application page
Job Details
- Experience
- 4-5 years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- Minimum 4-5 years of customer-facing account leadership or related experience.
- Direct experience working in benefits, health insurance, or wellness technology.
- Proven ability to manage customer retention and achieve account growth.
- Demonstrated experience in contract negotiation and commercial deal management.
- Strong executive presence with the ability to communicate complex information clearly.
- A "hunter" mindset for identifying expansion opportunities.
- Ability to collaborate effectively across internal teams to drive results.
- Willingness to travel approximately 15-20% of the time.
- Must be able to visit the Chicago headquarters at least quarterly.
Responsibilities
- Own key outcomes for a book of business, including product adoption, utilization, and Net Dollar Retention (NDR).
- Lead the end-to-end renewal and expansion sales process for strategic broker partners.
- Perform deep discovery to identify customer pain points and map them to HealthJoy solutions.
- Build and maintain consultative relationships with C-Suite stakeholders.
- Act as the primary point of contact for escalations, resolving issues with urgency.
- Leverage AI tools and data to provide strategic insights and performance reporting.
- Travel to meet with customers and brokers, and visit the Chicago headquarters quarterly.
View Full Description & ApplyYou'll be redirected to the employer's site
