Senior Software Licensing Specialist
New
C
CprimeSoftware Licensing
India / Chennai / Hyderabad, India, US Shift timings (6:30 PM - 3:30 AM IST)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.
- Required Skills
- SalesforceMicrosoft ExcelCustomer Success
Requirements
- Bachelor's degree in Business, Commerce, Information Technology, or a related discipline.
- 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.
- Minimum 4 years of experience in a corporate environment.
- Experience supporting B2B SaaS software licensing and subscription renewals.
- Strong customer relationship management and stakeholder engagement skills.
- Experience preparing software licensing quotations and managing renewal pipelines.
- Strong analytical, research, and problem-solving skills.
- Excellent Microsoft Excel skills.
- Experience using Salesforce CRM.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
- Ability to work collaboratively with global teams across multiple time zones.
Responsibilities
- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
- Prepare, review, and maintain software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades.
- Research customer contracts, licensing entitlements, and renewal history using Salesforce and vendor portals.
- Maintain customer renewal schedules and proactively monitor upcoming renewal opportunities.
- Process software licensing orders and maintenance renewals while ensuring a seamless customer experience.
- Serve as the primary point of contact for software licensing and renewal inquiries.
- Partner with Sales, Professional Services, Finance, and Accounts Receivable teams to support licensing opportunities.
- Prepare and deliver renewal pipeline and operational status reports.
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