- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
- Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
- Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
- Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
- Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
- Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
- Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
- Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
- Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
- Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
SalesforceMicrosoft ExcelCustomer Success+1 more