- Lead customer engagements as the primary day-to-day delivery leader and customer counterpart.
- Translate customer goals into engagement outcomes, plans, priorities, decisions, and success measures.
- Build and maintain engagement plans, milestones, workstreams, dependencies, and delivery governance.
- Manage risks, issues, decisions, actions, assumptions, dependencies, resources, and delivery transitions.
- Manage contractual scope, deliverables, acceptance expectations, budget, burn, forecasts, and financial risks.
- Coordinate technical discovery and discussions involving integrations, knowledge, data, security, identity, workflows, and platform readiness.
- Guide launch readiness, testing, adoption, training, stabilization, transition, and closeout.
- Capture lessons learned and contribute to Moveworks implementation methods, templates, playbooks, and delivery standards.
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