ServiceNow Solution Architect Lead
C
CprimeEnterprise consulting
Listing location: United States; Workplace type: RemoteContractLead
Salary not disclosed
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Job Details
- Experience
- 9+ years of ServiceNow implementation, development, or architecture experience
- Required Skills
- JavascriptServiceNow
Requirements
- Bring 9+ years of ServiceNow implementation, development, or architecture experience, including complex technical solution design.
- Have experience as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs.
- Hold a bachelor's degree in computer science, information technology, engineering, or a closely related field.
- Demonstrate deep expertise in Now Platform architecture, data model design, ACL and security architecture, update strategy, and integration design.
- Have experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine.
- Bring hands-on Employee Center design experience, including information architecture, widget strategy, search, security, and content strategy.
- Have working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks.
- Have sufficient hands-on JavaScript and ServiceNow scripting experience to review designs and guide technical decisions.
- Balance out-of-the-box capabilities, configuration, and custom development while preserving upgradeability and platform health.
- Bring client-facing consulting experience, including workshops, architecture presentations, and work with senior stakeholders.
- Be able to mentor teams, influence design choices, and simplify complex requirements into practical architecture decisions.
- Hold the required ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is preferred; Certified Application Developer (CAD) and two or more aligned Certified Implementation Specialist (CIS) certifications are strongly desired.
Responsibilities
- Advise client leaders and explain technical trade-offs in business terms.
- Design end-to-end AI solutions across employee experience, workflows, AI agents, and governance for HR and IT.
- Define target architecture, including integration patterns, data architecture, security, environments, and portals.
- Architect ServiceNow Employee Center portals with navigation, targeted content, search, and task views.
- Lead design workshops and architecture reviews with clients and implementation teams.
- Contribute architecture to client workshops, business cases, proofs of concept, and proposals.
- Test design choices and client-system integrations with AI engineers through proofs of concept.
- Guide implementation teams, identify risks and technical debt, and protect designs from non-scalable customizations.
- Define platform standards and reusable frameworks for data integrity, API integrations, portals, and upgrade-safe extensibility.
- Mentor architects and track ServiceNow platform developments.
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