Software Licensing Specialist
New
C
CprimeSaaS / Consulting
India / Chennai / Hyderabad, India, US Shift timings (6:30 pm - 3:30 am IST)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelCustomer SuccessSaaS
Requirements
- Bachelor's degree in Business, Commerce, Information Technology, or a related field.
- 2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
- Experience supporting B2B SaaS software licensing and subscription renewals.
- Experience preparing software licensing quotations and managing renewal pipelines.
- Proficiency in Salesforce CRM and Microsoft Excel.
- Strong analytical, research, and problem-solving skills with exceptional attention to detail.
- Excellent customer relationship management and stakeholder management skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience collaborating with global teams across multiple time zones.
- Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.
Responsibilities
- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
- Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
- Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
- Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
- Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
- Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
- Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
- Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
- Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
- Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
View Full Description & ApplyYou'll be redirected to the employer's site
