IT Knowledge Management Support
New
3
3500 Square, LLCFederal IT
Remote – Available across U.S. and Puerto RicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Office Suite
Requirements
- Experience supporting enterprise knowledge management, documentation, or collaboration platforms in a federal IT environment.
- Strong communication and documentation skills with attention to detail.
- Familiarity with DoD governance, ITIL processes, or KM frameworks.
- Ability to obtain and maintain a Tier 1 Public Trust clearance.
- Bachelor’s degree in IT, Cybersecurity, Data Science, IS, or CS (ABET or CAE accredited), OR Security+/SSCP certification.
- Microsoft SharePoint Administrator OR Microsoft 365 Teams Administrator certification.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Visio).
- Proficiency with Adobe Acrobat, SnagIt, and documentation tools.
- Experience with Configuration Management or System Engineering documentation preferred.
Responsibilities
- Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.
- Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.
- Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.
- Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.
- Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.
- Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.
- Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.
- Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.
- Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.
- Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.
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