Technical Account Manager, Newspack
New
A
AutomatticPublishing Software
We’re only considering candidates based in North America at this time.Full-TimeMiddle
Salary73,000 - 130,000 USD per year
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Job Details
- Required Skills
- Project ManagementAccount ManagementTechnical supportWordPressCustomer Success
Requirements
- Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem.
- Comfortable troubleshooting WordPress sites and understanding how they function technically.
- Background in client services, account management, or technical support with direct customer-facing problem solving.
- Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies.
- Comfort with technical troubleshooting, investigating root causes, and finding creative solutions.
- Clear, professional written and verbal communication skills.
- Ability to explain technical concepts to non-technical audiences and set appropriate expectations.
- Ability to work strategically and independently in a collaborative team environment.
Responsibilities
- Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements.
- Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges.
- Troubleshoot technical and editor-facing issues, help publishers leverage Newspack's features, and set realistic expectations.
- Maintain deep knowledge of the Newspack platform and WordPress functionality to provide expert guidance and surface product improvement opportunities.
- Work independently while engaging with the team to share learnings, contribute to discussions, and drive continuous improvement.
- Develop and refine project management, time management, and communication systems.
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