Technical Account Manager
New
C
CertnSaaS HR Technology
CanadaFull-TimeMiddle
Salary£80,080 - £100,100
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Job Details
- Required Skills
- JiraTechnical supportCustomer SuccessSaaS
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience.
- Demonstrated experience in a customer-facing technical role.
- Hands-on experience with solution design and technical troubleshooting.
- Experience providing technical implementation support or customer enablement.
- Proficiency with API integrations and understanding of technical architecture.
- Ability to translate complex technical concepts into clear, actionable guidance.
- Experience using Jira for tracking and managing technical inquiries.
- Experience in SaaS, HR Technology, Payroll, or Enterprise Software environments (preferred).
- Relevant cloud (AWS, Azure, Google Cloud) or integration platform certifications (preferred).
Responsibilities
- Serve as the primary technical point of contact during customer onboarding and implementation.
- Lead technical discovery sessions, recommend integration approaches, and guide customers through API implementation.
- Investigate and resolve complex API, authentication, and integration issues.
- Collaborate with Engineering to identify root causes and ensure timely issue resolution.
- Manage inbound technical inquiries via Jira, tracking time-to-response and resolution metrics.
- Partner with internal teams to provide technical expertise and support throughout the customer lifecycle.
- Develop and maintain integration documentation, technical guides, and implementation playbooks.
- Analyze integration challenges and recommend process improvements to scale technical customer success.
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