Customer Success Specialist
C
CodekeeperLegalTech
ColombiaFull-Time
Salary10,000 - 100,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Customer serviceCustomer SuccessTechnical support
Requirements
- Excellent written English communication skills.
- Familiarity with LegalTech concepts.
- Proficiency in drafting legal documents.
- Prior experience in customer success or similar roles is preferred.
- Analytical thinking and a proactive attitude.
- Proficiency in modern web tools such as Google Docs.
- Highly organized with strong attention to detail.
- Ability to adapt and multitask in a fast-paced environment.
- Exposure to working with diverse companies of varying sizes and industries.
Responsibilities
- Manage customer requests and account inquiries via email and website chat.
- Support customers in setting up connections between their source code management platforms and Codekeeper.
- Guide leads and potential customers about service offerings.
- Inspect provided customer information and draft formal reports.
- Draft legal language and agreements to meet specific customer requirements.
- Collaborate with the manager to review and finalize legal documentation.
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