Customer Experience (CX) Associate
New
P
PetLabCo.Pet Health
United States, Monday - Friday, 9:00am - 5:30pm ETFull-TimeEntry
Salary$18.00/hour + bonus + benefits
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Job Details
- Experience
- 1-3 years
- Required Skills
- Problem SolvingCustomer service
Requirements
- 1-3 years of relevant work experience.
- Strong problem-solving skills and the ability to make thoughtful, real-time decisions.
- Clear, confident communication skills.
- Comfort using helpdesk or ticketing software.
- Working knowledge of Microsoft 365 (preferred).
- Experience in a direct-to-consumer (DtC) environment (preferred).
Responsibilities
- Diagnose customer problems across multiple channels including phone, email, chat, and text.
- Explain next steps and guide customers toward optimal outcomes.
- Take ownership of individual customer issues and provide practical solutions.
- Participate in team projects for continuous improvement.
- Attend weekly performance, learning, and growth check-ins with your team lead.
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