Customer Experience Specialist
New
C
ClickstopE-commerce
Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingRelationship buildingCritical thinkingTroubleshootingCustomer support
Requirements
- Permanent residence in Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.
- Ability to work onsite in Urbana, IA for initial 4-6 weeks of training.
- Minimum internet speed of 20 mbps for remote work.
- Strong customer experience and service systems thinking abilities.
- Diagnostic thinking skills for root cause analysis and troubleshooting.
- Proven sense of ownership, accountability, and follow-through.
- Excellent communication and relationship-building skills.
- Adaptability and a continuous improvement mindset.
- Alignment with company core values (Communicative, Responsible, Decisive, Enthusiastic, Courageous).
Responsibilities
- Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels.
- Process and manage customer orders, post-order support, and issue resolution.
- Partner cross-functionally to resolve customer, fulfillment, and operational issues.
- Monitor customer-facing systems to identify opportunities for process and outcome improvements.
- Maintain clear communication and follow-through on all customer commitments.
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