Customer Services Specialist
New
P
Pure StorageData Storage
Remote, Utah, 12:00 AM to 9:00 AM MSTFull-TimeEntry
Salary$20 — $30 USD
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Job Details
- Experience
- A minimum of 1 year experience
- Required Skills
- Data Analysis
Requirements
- Minimum 1 year of experience with phone call management, front-line IT, or support.
- Proficiency in case tracking systems.
- Proficiency in VoIP tools.
- Proficiency in web-based collaboration applications.
- Ability to translate complex situations into clear, empathetic customer updates.
- Strong organizational skills to prioritize tasks in high-pressure environments.
- Ability to work effectively in a team-oriented environment to meet shared KPIs.
Responsibilities
- Direct incoming support requests across phone, email, and portal to appropriate engineers.
- Manage customer lifecycle communications with proactive status updates.
- Audit support queues by severity and priority to ensure SLA compliance.
- Escalate critical or aging issues to Support Leadership.
- Perform statistical analysis on support trends to help identify root causes.
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