Access Center Representative
New
A
Array Behavioral CareBehavioral Health
Nationwide Remote, 24/7/365 coverageFull-TimeEntry
Salary18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- 1-2 years of recent customer service experience.
- 1-2 years previous call center experience, strongly preferred.
- Excellent time management and organization skills.
- Excellent verbal and written communication skills.
- Strong computer skills with the ability to work with multiple systems.
- Prior experience with computer systems such as Outlook, Adobe, and Microsoft products.
- Prior experience with contact center systems or customer relationship databases.
- Knowledge of medical and/or psychiatric terminology strongly preferred.
- Ability to sit for an extended period of time.
Responsibilities
- Handle a high volume of calls requesting assistance with accessing behavioral health services.
- Prioritize cases based on shifting needs and resources.
- Work with on-call providers and physicians to triage requests and organize workloads.
- Send and secure documentation and communicate with external organizations.
- Document all requests and encounters into a database.
- Manage resources, systems, and requirements from a variety of organizations.
- Conduct video and phone test calls and perform basic technology troubleshooting.
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