Account Manager
New
D
Dodge Construction NetworkConstruction Software
Candidates located in the continental US will be considered.Full-TimeMiddle
Salary$60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelRelationship buildingAccount ManagementCRMCustomer supportSaaSPowerPoint
Requirements
- 2+ years of professional experience in account management, customer-facing, or related roles
- Strong relationship-building skills with a client-focused mindset
- Ability to identify customer needs and provide thoughtful solutions
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and time management abilities
- High level of integrity and ownership of outcomes
- Ability to quickly learn and apply SaaS products
- Proficiency with standard business tools (e.g., Word, Excel, PowerPoint)
- Basic understanding of the construction industry or the ability to learn quickly
- Bachelor's degree in a related field and/or equivalent education and work experience
- Willingness to travel as needed for face-to-face meetings with accounts
Responsibilities
- Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction
- Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities
- Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns
- Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery
- Use data and insights to reinforce product value and effectively overcome objections
- Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes
- Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience
- Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices
- Achieve key performance metrics related to retention, renewals, upsell, and engagement
- Maintain accurate and timely documentation of all client interactions within CRM systems
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