Managing Director, Account Management
New
S
SylloLegal AI
Remote, USAFull-TimeDirector
Salary$225,000 + equity options. United States - Remote Pay Range $220,000 — $225,000 USD
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Job Details
- Experience
- 8+ years of enterprise SaaS account management or customer success experience, including 3+ years in a leadership role.
- Required Skills
- Account ManagementCustomer Success
Requirements
- 8+ years of enterprise SaaS account management or customer success experience.
- 3+ years of experience in a leadership role.
- Demonstrated ownership of net revenue retention or expansion ARR targets.
- Track record of building expansion playbooks and managing teams with commercial accountability.
- Experience building relationships with General Counsel, CLO, and litigation leadership.
- Strong skills in renewal risk management and recovery planning.
- Deep understanding of legal technology procurement, budget cycles, and internal politics.
- Demonstrated commercial rigor in pipeline inspection and qualification.
- Bachelor's degree required; MBA is a plus.
- Prior experience managing enterprise accounts at law firms or Fortune 500 legal departments is preferred.
Responsibilities
- Own net revenue retention and expansion ARR by setting targets and building forecasts.
- Hire, develop, and lead a team of Account Managers with commercial and legal domain expertise.
- Establish an expansion playbook for identifying signals, managing renewals, and closing upsells.
- Maintain executive-level relationships at strategic accounts to support renewals and growth.
- Partner with Customer Success and Sales to align on health signals, adoption, and cross-sell motions.
- Provide market intelligence to leadership regarding product gaps and competitive landscape.
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