Director, Account Management
New
J
JobgetherLife Sciences
Based in the United StatesFull-TimeDirector
Salary125,000 - 160,000 USD per year
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Job Details
- Experience
- At least 5 years of experience in account management, client success, or relationship management
- Required Skills
- Data AnalysisAccount ManagementRelationship management
Requirements
- Bachelor's degree or equivalent professional experience.
- At least 5 years of experience in account management, client success, or relationship management serving pharmaceutical companies, biotechnology organizations, CROs, or related life sciences sectors.
- Previous experience leading and developing account management or other customer-facing teams with demonstrated success in coaching high-performing professionals.
- Proven ability to achieve or exceed client retention, renewal, and revenue growth objectives within the clinical research or life sciences industry.
- Strong understanding of the clinical trial ecosystem, customer challenges, and industry landscape.
- Excellent consultative relationship-building skills with the ability to align customer objectives to business solutions.
- Outstanding presentation, negotiation, and executive communication skills, including experience engaging senior leadership and C-level stakeholders.
- Strong analytical mindset with experience developing data-driven account strategies and forecasting business performance.
- Self-motivated, adaptable, and capable of thriving in a dynamic, evolving business environment.
Responsibilities
- Lead, mentor, and develop a team of Account Managers by setting clear objectives, providing ongoing coaching, conducting performance reviews, and fostering professional growth.
- Oversee daily account management operations, including portfolio assignments, workload balancing, and execution consistency across the client base.
- Build and maintain strategic account plans that identify client health metrics, growth opportunities, and proactive risk mitigation strategies.
- Own portfolio renewal performance by identifying retention risks early and collaborating across teams to maximize customer satisfaction and long-term partnerships.
- Drive revenue growth through upselling and cross-selling initiatives within existing client accounts while managing contract renewals and commercial negotiations.
- Serve as the senior point of contact for key clients, cultivating trusted executive relationships and resolving complex issues when necessary.
- Partner closely with sales, implementation, product, legal, finance, and delivery teams to ensure successful onboarding and exceptional customer experiences.
- Represent customer feedback internally to help influence product enhancements, service improvements, and business priorities.
- Forecast renewal and expansion revenue accurately while supporting overall commercial planning and business performance.
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