Director / Sr. Director, Relationship Management
New
Z
zeroHashFintech Crypto
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Business DevelopmentAccount ManagementRelationship managementCRMSaaS
Requirements
- 7-10 years of experience in B2B Relationship Management or Business Development.
- Experience growing client relationships including cross-sell and expansion activities.
- Experience working in a complex ecosystem of SaaS or payments products.
- Experience in fintech, brokerage, payments, and/or the crypto industry.
- Bachelor's degree or equivalent practical experience.
- Exceptional written and verbal communication skills with the ability to explain complex topics simply.
- Strong interpersonal skills for building relationships with diverse internal and external stakeholders.
- Ability to work independently in a fast-paced environment and handle unstructured problems.
- Ability to travel up to 20% to company offices and client locations.
- Demonstrated ability to maintain focus on operational excellence and process improvement.
Responsibilities
- Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts.
- Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure a smooth onboarding experience.
- Organize and lead monthly calls and quarterly business reviews with supported clients.
- Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling, and co-marketing.
- Work with Engineering, Product, Sales, Finance, and Marketing teams to channel the client voice internally and impact product roadmaps.
- Negotiate client agreements, contracts, and other legal documents.
- Manage retention and contract renewals while ensuring high levels of service delivery as measured by NPS.
- Maintain operational excellence by implementing improvements to client-related processes such as CRM systems.
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